Chatsight pivots its content moderation AI to fight Discord scammers


In short

  • Scams continue to plague the DAO and NFT collections, exploiting human and platform weaknesses.
  • The old content moderation service Chatsight now applies AI to Discord servers.

As the crypto industry focuses on building the decentralized Web3 future, centralized Web2 platforms such as Discord, Twitter, and Telegram are where the community lives today. As DAOs and NFT collectives continue to use these platforms, fraudsters are flocking to scam and steal. The Federal Trade Commission recently reported that over $1 billion worth of crypto has been lost to scams since 2021.

To help combat these attacks, a new San Francisco-based startup called Chatsight is making Discord server security its core business, joining a growing list of services aimed at protecting Discord communities.

Founded in 2021 by Marcus Naughton, Chatsight calls itself a “security-as-a-service company” designed to provide an extra layer of security for social media platforms like Discord and Telegram. These platforms have become central for Web3 projects seeking to organize and build communities around their projects.

“We provide technology agnostic,” says Naughton Decrypt. “We are building AI (artificial intelligence) anti-scam technology and linking it to platforms such as Discord, Telegram and others as they arise with the end goal of providing tools for security for chain networks.”

Discord is a popular place for DAOs (Decentralized Autonomous Organizations) to organize and collaborate. DAOs are loosely organized communities that come together to build or support crypto projects and often fund their activities with tokens.

Already wary of scammers, DAOs use third-party projects like Collab.Land to act as guardians of their Discord servers, verifying that members hold the DAO token before accessing it. But while token custodians can manage memberships, security remains an issue.

In May, the security company PeckShield posted an alert on Twitter saying that the scammers had exploited the OpenSea NFT Marketplace Discord server to promote an NFT scam.

Earlier this month, the Discord server of notorious NFT collective Bored Ape Yacht Club was compromised, allowing scammers to get away with NFTs worth 200 ETH ($358,962 at the time).

Following the feat, a co-founder of the Bored Ape Yacht Club took it out on Discord on June 4, claiming that the popular communication app “doesn’t work for Web3 communities.”

While Chatsight is intended for deployment on social media platforms, Naughton explains, the focus is on scams and phishing attacks, not content moderation, adding, “the one thing everyone everyone can get along is [that] scams are bad.”

Chatsight started out as an AI content moderation platform for social media, Naughton says, but pivoted after speaking with a crypto group owner Telegram who was paying around $5,000 for individuals to monitor the channel.

“If these people are paying humans to do this, it shows there’s a need that these platforms aren’t meeting,” Naughton said. “When you build your communities on these platforms, you expressly commit that you are now taking security back into your hands.”

Naughton says Chatsight aims to act as a managed security partner, “a quasi-antivirus,” offering users a suite of tools to monitor their Discord servers.

According to Naughton, Chatsight uses an “empty” Discord account, one unused nowhere else. Once associated with the Discord server, this account receives administrator rights. It can then monitor the server for scams and phishing attacks, separating the account owner from the server while allowing the server owner to control the Chatsight bot.

Naughton says the freemium product includes features that provide additional security, including Enterprise Cloudflare, Discord account verification, Discord account reputation check, and penalties ranging from a 30-minute timeout to 10 minutes. banning accounts that are reported multiple times.

For Naughton, the flaw with the current version of the internet is that users give away the assets they own (blueprints, designs, missions, etc.) to third parties like Discord, Twitter and Telegram to host and hopefully Ensure the security. However, users have no say in this security.

“We expect you to be compromised due to the nature of Discord’s product – exploits happen to everyone,” Naughton says. “So we’re assuming from the default position that you’re going to be exploited, and how can we prevent the resulting damage?”

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