Greater Chennai Corporation social media handles for Covid turn into grievance redress platforms

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The Greater Chennai Corporation said on Thursday that its social media handles, which started providing updates on Covid-19 and other vaccine-related information, have now become more of a communication tool and also a platform. grievance resolution.

A total of 2.8 million people follow them on Twitter, Facebook and Instagram, the civic body said.

According to data released by officials, from September 2021 to March 2022, for a period of six months, the company received 651 complaints via Twitter, 90 via Instagram and 22 via Facebook. Of the total 763 complaints, action was taken on 497, officials said. This apart from issues related to vaccination and property tax.

“From December 2021 to March 2022, Chennai Corporation’s Twitter account recorded 6.5 million impressions. A maximum of 71,800 impressions were recorded in a single day,” a statement read.

The civic body’s social media handles actively rendered services during the heavy rains that hit the city last year and led to stagnant water in several areas.

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