To speed up grievance resolution and educate residents about development projects, the Municipal Corporation of Ludhiana (MC) is now present on social media platforms such as Twitter (@MCLudhiana), Instagram and Facebook
To speed up grievance resolution and educate residents about development projects, the Municipal Corporation of Ludhiana (MC) is now present on social media platforms such as Twitter (@MCLudhiana), Instagram and Facebook.
In addition to controlling the development work, residents can now file complaints via social media platforms. Authorities said these grievances would be resolved within 24 hours.
The initiative was also discussed at a meeting led by Cabinet Minister Bharat Bhushan Ashu to review road construction works on Tuesday at the Zone D office. It was decided that two MC officials will be delegated to deal with complaints received on social networks.
Ashu also asked MC officials to post before and after photos on social media after fixing the issues.
MC Commissioner Pardeep Sabharwal said: âThis decision aims to bring transparency to MC’s operation and to increase public participation. Also, the civic body will become easily accessible. A team of officials will be responsible for monitoring complaints and suggestions from residents and will ensure that their grievances are resolved as soon as possible. The civic body will post updates regarding development projects underway in the city.
The system for filing a complaint online with the MC is already in place through platforms such as the civic body’s official website (mcludhiana.gov.in), the local bodies department’s mSeva app and the Swachh Bharat Mission mobile application. However, the complaints remain pending for months.
However, Jaskirat Singh, a resident of Model Town, said that MC’s online grievance system is currently not effective because even after months officials are failing to fix the issues, including the street lights not working. functional and rutted roads. âSometimes a message is sent that the complaint has been resolved, even when nothing has been done at ground level. The MC should ensure appropriate follow-up and action should be taken against officials for delaying the resolution of complaints, âhe added.