iPipeline, a leading provider of low-code / no-code digital solutions and services for the financial services market, today announced a long-term partnership with OneFamily, the UK’s third largest financial mutual .
IPipeline’s SSG Digital® platform will replace OneFamily’s existing savings, investment and protection platform, providing a full digital service to approximately 2.6 million OneFamily customers, accessible by their advisors and clients as well as by independent advisers.
The decision to switch to a fully digital platform was taken by OneFamily in order to make their proposal more flexible and adaptable to the needs of their clients. It can now provide agile and cutting-edge service across multiple long-term financial services industries.
The SSG Digital platform is a leading platform in financial services and has processed over 3.7 million protection, savings and investment policies over the past 8 years. The platform deals with the largest number of children’s trust fund policies in the UK and over 30% of new protection policies in the UK.
The first step of the partnership will focus on digitizing processes for new products and product enhancements before moving on to reconfiguring existing products for all OneFamily customers.
Graham O’Sullivan, Director of IT and Change at OneFamily, said: “We are delighted to partner with iPipeline as part of our strategic investment to deliver the best-in-class experience to our customers today and to the to come up. With a multigenerational customer base, it’s important for us to be able to offer the latest digital capabilities alongside more traditional customer contact channels. With iPipeline’s digital SSG platform, we’ll ensure our customers can interact with our award-winning products in the way and when it’s most convenient for them.
Ian Teague, UK Group Managing Director at iPipeline, said: “The long-term partnership with OneFamily demonstrates how uniquely our platform is positioned to meet the technology demands of vendors across all areas of financial services. SSG Digital is very flexible and can be adapted to any digital service requirements across multiple product streams. We are powering the technology that will help OneFamily be successful for many years to come. ”