His Excellency Mattar Al Tayer, Chief Executive, Chairman of the Board of the Roads and Transport Authority (RTA) revealed that RTA revenue collected through digital platforms increased by 32% in 2021 thanks to 309 services delivered through the digital channels.
RTA’s total digital revenue was AED 3.5 billion, up from around AED 2.65 billion in 2020. The number of digital transactions reached 676 million last year, an increase of 28% compared to 527 million in 2020. The number of smart app transactions reached 1.2 million in 2021, an increase of 44% compared to 2020. The results were largely fueled by the agility approach of RTA’s business of improving communication with departments and accelerating response to technological change.
“The implementation of RTA’s digital transformation project stems from the ambitious vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister of the United Arab Emirates, Ruler of Dubai, to improve the quality of life in the emirate, enhance its competitiveness and provide various options for residents to make Dubai the best city in the world to live in. It is also a manifestation of the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, aiming to transform Dubai into the smartest city in the world,” explained Al Tayer.
The number of registered users on digital service platforms exceeded two million, including nearly one million active users. Downloads of RTA’s smart apps reached 6.1 million, RTA’s services digital adoption index was 95.2%, and compliance with Dubai’s data law reached 100%.
“The chatbot (Mahboob), which provides 285 services, has helped reduce the proportion of live chat with RTA’s Call Center by 40%. It has been rated as the best and largest automated chat system powered by artificial intelligence technology in the region. RTA has to date carried out 76 projects out of a total of 106 projects identified in its digital strategy. Work is currently underway on 14 projects and 16 projects will be undertaken in the future,” commented Al Tayer.
“RTA wishes to play a leading role in the dynamics of digital transformation. He mapped out a comprehensive roadmap to automate services and tasks, improve the use of artificial intelligence and data science, and introduce smart dashboards to support strategic decision-making. It has also improved operational efficiency, optimized the use of existing resources and expanded the reach of digital partnerships and innovation.
“RTA is on track to realize His Highness Sheikh Mohammed bin Rashid Al Maktoum’s vision of transforming Dubai into a smart city that uses cutting-edge technologies to deliver high-quality services and ranks it among the best smart cities in terms of roads and transportation systems around the world. Implementing such strategies requires improving mass transportation systems, expanding the use of modern technology to increase the efficiency of traffic and public transportation, achieving physical and informational integration between means of transportation and making digital services the basis for providing customer services,” Al Tater concluded.