Swiss Red Cross launches digital counseling for Ukrainian refugees


Switzerland has taken in more than 60,000 Ukrainian refugees and expects this number to double. © Keystone / Jean-christophe Bott

The Swiss Red Cross has launched an online platform to help Ukrainian refugees through the first steps of their arrival in Switzerland.

This content was published on July 23, 2022 – 11:15

The help.redcross.chExternal link provides information on finding accommodation, security, financial support and medical care. The platform will add details about work, education and life in Switzerland in a second phase.

The digital platform has launched in Ukrainian, Russian, German, French and Italian and is accompanied by a Telegram chat group, run by volunteers, to answer questions not answered on the website.

Users have the possibility to activate a geolocation function to give them more detailed information on the specific regulations of each canton and municipality.

More than 60,000 people fleeing the war in Ukraine currently live in Switzerland; more than half of them were erected by citizens. The Swiss authorities estimate that this number could double by the end of the year.

The Swiss Red Cross says its new platform is needed because information online is currently sometimes hard to find and not always available in the right language.

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